Let me preface this post by saying it is in no way, shape, or form sponsored by Joe’s American Bar & Grill.
Last night I went to dinner with Jess at Joe’s American Bar & Grill in Providence Place Mall. I’ve eaten there once before while being gluten free and had good service, but last night’s service was really above and beyond anything I’ve ever experienced at a chain restaurant.
After perusing the menu for a while I decided on the Angel Hair Primavera with chicken, knowing that Joe’s offers gluten free pasta. When I ordered the first question from the waitress was “Is this for an allergy or just a matter of personal preference.” to which I replied allergy. I had also ordered a side salad which typically comes with croutons, so she advised me that there would be no croutons on my salad.
Less than 2 minutes later the manager is at our table, introducing herself and talking to me about my order. She repeated my order to me, advised me that the gluten free pasta was penne, reiterated the fact that my salad would come sans croutons (and asked what dressing I had ordered, to be sure that was also GF), and then asked me if I’d like a gluten free roll to go with my meal. Of course I said yes, I never say no to bread!
The manager told me I was in good hands with the chef that was on duty, they have a specific procedure they use to prepare food for people with a gluten allergy.
All of the food was AMAZING. I am so impressed with Joe’s staff and their willingness to go above and beyond for their customers with food allergies. If you suffer from gluten intolerance or celiac – Joe’s is one chain restaurant you will NOT have a hard time dining at.
A huge thank you to the staff of Joe’s in Providence Place mall for giving me such an amazing dining experience – I am a very happy customer and I will be back!